Does Nuviaa understand how the trade actually talks?

Yes. "22 mil pipe", "a 90 bend", "a three quarter valve". Nuviaa resolves the shorthand into the exact part number, and asks when something is genuinely ambiguous rather than guessing.

Does it know which fitting goes with each jointing system?

Yes, because the system is an attribute of the fitting in the catalogue. If a customer works in press, Nuviaa does not offer them a compression fitting, or the other way round. When a part exists in several systems, it asks which one they are using before adding it.

Does it understand the mix of metric pipe and imperial threads?

Yes. A customer asks for "a female elbow 16 to a half inch", mixing the metric size of the pipe with the imperial thread, which is how it is said on site. Nuviaa resolves the transition and returns the right part number.

Can I use another brand's fittings on the pipe I already have?

Nuviaa answers what your catalogue says about compatibility, not what seems reasonable. If the manufacturer does not declare that combination, it says so and hands it to your team. Mixing jointing systems across brands can void the warranty, and that is not a call an AI should make.

Nuviaa for plumbing distributors

Nuviaa is the AI agent that serves your customers and knows the brands in the sector (Uponor, Wavin, Hep2O, Grohe, Pegler) across your whole catalogue. It holds the context of each customer: it applies their pricing, remembers what they have bought before and answers straight away on stock, price, lead times, invoices and delivery notes. And when they order the main material, it asks what fittings the job needs, turns the list they dictate into part numbers with quantities, and shows it for them to confirm before closing the order.

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What eats your team's time

A good part of the day goes on the same questions: the price of a tap, whether there is pipe in stock, the lead time on a cylinder or last month's invoice. That information is already in your ERP. Nuviaa answers it on its own and your team stops working as a search engine.

Built for how your business works

For your team and for your customers: installers and maintenance firms.

It automates your customers' enquiries

22 mm pipe, a 3/4 inch valve, a 90 degree elbow. The language of the van, answered on the spot with the right trade pricing applied.

For example

Got a 200 m coil of Uponor MLC?
What is my price on the Grohe mixer?
Delivery note for my last order
Where is the cylinder order?
When does the expansion vessel land?
This month's invoice

Conversational commerce for plumbing

A customer orders pipe and Nuviaa asks what fittings the job needs. They dictate the list, Nuviaa reads it back as part numbers with quantities and closes the order once they confirm.

It remembers every customer

It knows which brand each one works with. "I can see you usually run Uponor, want the 25 mm coil as well?" comes up on screen.

On every channel your customer uses

An order on WhatsApp after the call-out, a question by phone from site, or the web chat. The same AI on all of them.

A PIM with Uponor, Wavin, Grohe and the rest

Pipe, valves, brassware, pumps and cylinders in one place. Diameters, technical compatibilities and standards.

It loads manufacturer catalogues with AI

Upload the Uponor or Wavin PDF. Nuviaa picks out the new part numbers and maps them to your product tree.

Products and brands Nuviaa knows

Uponor / Wavin / Hep2O pipe and fittings
Pegler / Conex valves
Grohe / Bristan brassware
Cylinders and pumps

Common ERPs in the sector

SAPMicrosoft DynamicsSageNetSuite

Example conversation with Nuviaa

David · Riera Plumbing

WhatsApp Business

I need a 200 m coil of Uponor MLC 16 mm for a house. For tomorrow, Friday.

Hi David, let me find it.

Uponor MLC 16 mm, 200 m coil: 6 in the warehouse. On your pricing (15% off Uponor) that comes to £275.

Do you need fittings for this one? Tell me what you are taking and I will get it ready.

10 elbows in 16, 1 equal tee in 16, 2 female elbows 16 to 1/2, 10 couplers and 4 isolating valves

Got it: 10 x 90 degree elbow 16 mm, 1 x equal tee 16 mm, 2 x female elbow 16 mm to 1/2 inch, 10 x straight coupler 16 mm and 4 x 1/2 inch isolating valve. All in stock, £82 on your pricing. Order total: £357.

Shall I confirm that?

Yes, go ahead. Collecting first thing tomorrow.

Order #2917 confirmed, £357 total. Ready at the counter at 7:30 tomorrow.

On this sample order

£275£357

You decide. You see everything.

Visibility
You get access to every conversation and can see how Nuviaa is handling your customers. Filter by customer, date or channel to find the ones you want to review.
Rules
Nuviaa is built to escalate to your team anything out of scope or whenever it detects it should hand off. You set the rules: what it handles, what it escalates and to whom.
Security
Architecture, data processing, permissions and retention are defined for each deployment. Security and GDPR requirements are validated before activation.

Common questions from the sector

Your team decides what to offer with each range, but Nuviaa does not drop in a fixed bundle: it asks what the job needs, the customer dictates the list with their own quantities and sizes, and Nuviaa reads it back as part numbers for them to confirm before anything is processed. Each merchant decides what to offer based on the brands and categories they carry.

Request a Nuviaa demo

Tell us about your project and we'll contact you to prepare the demo.

How the process works

01
You share your contact details
It will only take a minute.
02
We schedule a demo
We walk you through Nuviaa and focus on your use case.
03
You receive a tailored proposal
Adapted to your business, processes and volume.
04
We kick off the rollout
ERP integration, team training and launch.