Customers order the way they speak
"Give me 10 of the usual one and two boxes of 32 mm elbows." Nuviaa understands natural language, resolves part numbers and recognises what each customer normally orders.
Automate the B2B orders your business takes
Your customers can start an order over WhatsApp, the web or the phone. Nuviaa understands what they are asking for, uses the pricing and stock available, and prepares the order within the agreed workflow.
Every order passes through somebody's hands
It arrives by phone, by email or on WhatsApp, and someone on your team keys it into the ERP by hand. It takes time, it introduces errors and it only works during office hours. The customer who wants to order at ten at night either waits until tomorrow or goes to another supplier.
How Nuviaa automates ordering
From the customer's message to the order in your ERP, with checks and human escalation whenever it is needed.
It applies pricing and checks stock
Before confirming anything it reads that customer's price and the real availability from your ERP, so wrong prices do not slip through and stock that is not there is never promised.
It leaves the order in your ERP
The order is recorded in your system with its lines, quantities, pricing and customer. Your team sees it like any other order, except this time nobody had to type it.
It confirms and documents
The customer gets an immediate confirmation and, later, their delivery note or invoice on the same channel, with the whole conversation on record.
It escalates anything off-script
If an order is unusual, urgent or outside what was agreed, Nuviaa passes it to your sales team with the full context, because some decisions should not be made alone.
Automation
The first step in digitalising your business
Automating order capture is where AI pays back fastest: it removes the manual keying bottleneck, cuts the errors that later turn into returns, and frees your team for the work that actually adds value. Without rebuilding your processes or changing systems.
- Fewer keying errors that end in returns
- Out-of-hours orders that used to be lost
- Your team focused on projects and large accounts
You decide. You see everything.
Visibility
You get access to every conversation and can see how Nuviaa is handling your customers. Filter by customer, date or channel to find the ones you want to review.
Rules
Nuviaa is built to escalate to your team anything out of scope or whenever it detects it should hand off. You set the rules: what it handles, what it escalates and to whom.
Security
Architecture, data processing, permissions and retention are defined for each deployment. Security and GDPR requirements are validated before activation.
Preguntas frecuentes
The customer writes or says what they need on their usual channel. Nuviaa interprets the natural language, resolves the part numbers, applies that customer's pricing, checks stock in your ERP and records the order, without anyone on your team stepping in.
Request a Nuviaa demo
Tell us about your project and we'll contact you to prepare the demo.
How the process works
- 01
You share your contact details
It will only take a minute.
- 02
We schedule a demo
We walk you through Nuviaa and focus on your use case.
- 03
You receive a tailored proposal
Adapted to your business, processes and volume.
- 04
We kick off the rollout
ERP integration, team training and launch.