Nuviaa does not replace your ERP or your CRM. It connects your catalogue and business data to answer enquiries, show pricing and documents, and help process orders.
You have an ERP, a catalogue and perhaps a CRM. And your customers still ring, email and send WhatsApps to ask for a price, check stock or chase an order. Your team spends the day answering the same questions instead of selling. Nuviaa sits on what you already have and takes that work off them.
A conversational AI layer on top of your current stack. No migration, no new ERP, no changes to your processes.
It connects to your ERP (SAP, Microsoft Dynamics, Sage, Odoo, NetSuite) through an API or a data exchange, subject to technical validation. It reads stock, pricing, orders and documents, and your ERP stays the system of record.
It knows what each customer buys, what pricing they are on and what they ordered last time, and it uses that context in the conversation itself rather than in a dashboard nobody opens.
Your customers buy by talking or typing, over WhatsApp, the web or the phone. There is no app for them to install.
It serves invoices, delivery notes and the status of any order in seconds from your ERP, without going through your back office.
The same AI answers on the phone, on WhatsApp and on web and mobile chat, applying one set of rules across every channel your customers use.
Stock and availability
Nuviaa does not manage or replenish your inventory, your ERP does that. What it does is put that stock to work: it checks real availability in every conversation, tells the customer straight away and, when something is out of stock, offers the alternative your team has set up. Stock information reaches the moment that matters, which is when the customer asks.
Visibility
You get access to every conversation and can see how Nuviaa is handling your customers. Filter by customer, date or channel to find the ones you want to review.
Rules
Nuviaa is built to escalate to your team anything out of scope or whenever it detects it should hand off. You set the rules: what it handles, what it escalates and to whom.
Security
Architecture, data processing, permissions and retention are defined for each deployment. Security and GDPR requirements are validated before activation.
Tell us about your project and we'll contact you to prepare the demo.
How the process works
It will only take a minute.
We walk you through Nuviaa and focus on your use case.
Adapted to your business, processes and volume.
ERP integration, team training and launch.