Nuviaa connects catalog and business data to answer enquiries, assist customers, process orders and provide documents through Web, WhatsApp and Phone.
It speaks your trade's language and knows your products and brands, so it serves your customers straight away without your team having to step in.
Nuviaa is the AI agent that serves your customers and knows the brands in the sector (Daikin, Mitsubishi, Vaillant, Worcester Bosch, Glow-worm) across your whole catalogue. It holds the context of each customer: it applies their pricing, remembers what they have bought before and answers straight away on stock, price, lead times, invoices and delivery notes. And when they order the main unit, it asks what fitting material they need, turns the list they dictate into part numbers with quantities, and shows it for them to confirm before closing the order.
See solutions for HVACFeatures designed to make your day, and the installer's, easier.
Stock, customer pricing, lead times, invoices, delivery notes. The questions your team answers every day, Nuviaa answers instantly. Your team focuses on what matters.
For example
Your customers can buy by talking or by browsing Nuviaa's online store. They add to cart, see subtotal, VAT and total, and place the order without leaving the chat, the call or WhatsApp.
It knows what they have ordered before, what they usually buy, and says so while it proposes. "I see you already bought this" appears on screen.
Phone, WhatsApp, web chat and mobile. The same AI handles all of them. Orders, invoices and delivery notes available wherever the customer prefers to talk.
Products, categories, brands, attributes, sheets with images and EAN, all in one place. Multi-language and product relationships. A digitized catalog ready for Nuviaa to push everywhere.
Drop the PDF your supplier sends you. Nuviaa reads it, extracts the products and maps them to your categories. Your team validates instead of typing them one by one.
Your customer buys, asks and resolves their queries on their own.
Orders, queries, invoices, delivery notes. What you see here is Nuviaa's actual wording in production.
WhatsApp order · bathroom trade customer
Victoria single-lever basin mixer with pop-up waste
In stock£41.20
01 · Customer
Nuviaa handles orders, queries and documents around the clock, with nobody from your team having to be there.
It works the same at night, on weekends or during the Monday-8am rush, on whichever channel the customer picks.
02 · Team
Nuviaa closes the repetitive work so your people can focus on big orders and projects.
Stock, each customer's pricing or last month's invoice come straight from the ERP and the PIM, with no hunting around.
03 · Trust
It answers with each customer's pricing, real stock and the exact SKU, with the technical judgment your sector needs.
If an answer isn't in your data, Nuviaa won't make it up: it says so and hands it over to your team.
04 · Escalation
Out-of-scope queries get passed to the rep or team you choose.
They arrive with the whole conversation behind them, so your team can carry on without asking the customer anything again.
01 · Analysis
We study your sector, customers, catalog, product families and pricing to set the right approach for your business.
02 · Connection
We validate the available sources, APIs and workflows before connecting catalog, ERP and historical data.
03 · Training
We train your team so they get the most out of Nuviaa from day one.
04 · Improvement
We monitor conversations and improve answers every week.
Visibility
You get access to every conversation and can see how Nuviaa is handling your customers. Filter by customer, date or channel to find the ones you want to review.
Rules
Nuviaa is built to escalate to your team anything out of scope or whenever it detects it should hand off. You set the rules: what it handles, what it escalates and to whom.
Security
Architecture, data processing, permissions and retention are defined for each deployment. Security and GDPR requirements are validated before activation.
nuviaa
Victoria Plus single-lever kitchen tap, swivel spout, chrome
In stock
£35.10
Single-lever kitchen tap, curved swivel spout, chrome…
In stock
£88.90
Every business is unique. Tell us what you need and we will tailor the right solution.
Everything you need to know
Tell us about your project and we'll contact you to prepare the demo.
How the process works
It will only take a minute.
We walk you through Nuviaa and focus on your use case.
Adapted to your business, processes and volume.
ERP integration, team training and launch.
