Does it handle long orders over WhatsApp with text, voice notes and photos?

Yes. A customer can send a voice note listing 25 mixed items, or a photo of a worn part, and Nuviaa identifies each product, applies their pricing and returns a consolidated quote with every line.

Does it know which batteries and chargers fit each machine?

Yes, when the platforms are loaded in the catalogue. An 18V battery from one family will not run a 12V tool from the same brand, and across brands there is no compatibility at all. Nuviaa checks before adding the battery to the order.

Does it understand how fixings are specified?

Yes. Thread, pitch, length, grade and standard are catalogue attributes. A customer can ask for "a hundred M8 by 60 in stainless" and Nuviaa returns the part number in the right grade.

Does it know which PPE meets which standard?

Nuviaa reports the standard and the rating each product declares in the catalogue, such as the cut level of a glove or the category of a safety boot. What it does not do is decide which PPE a given job requires: that is a risk assessment and it belongs to the responsible person.

Nuviaa for industrial hardware distributors

Nuviaa is the AI agent that serves your customers and knows the brands in the sector (Makita, Bosch, DeWalt, Bahco, Hilti) across your whole catalogue. It holds the context of each customer: it applies their pricing, remembers what they have bought before and answers straight away on stock, price, lead times and documents. And when they order the main tool, it asks what else they need, turns the list they dictate into part numbers with quantities, and shows it for them to confirm before closing the order.

Request a demo

What eats your team's time

The same questions over and over: the price of a tool, whether a battery is in stock, the lead time on a consumable or an invoice. That information is already in your ERP. Nuviaa handles it on its own and your team stops working as a search engine.

Built for how your business works

For your trade and industrial customers.

It automates your customers' enquiries

Makita impact drivers, Bosch bits, Bahco hand tools, Hilti fixings. The questions a trade customer asks all day, answered on the spot with the right pricing.

For example

Have you got the Makita DTD172?
What is my price on a 5 Ah battery?
Cut level on these gloves?
Lead time on the cobalt set
M8 x 60 stainless, 100 off
Invoice for last month

Conversational commerce for the trade

A customer orders a tool and Nuviaa asks what else they need for it. They dictate the list, Nuviaa reads it back as part numbers and closes the order once they confirm. No second trip to the counter.

It remembers every customer

"I can see you already run the Makita DTD172. This BL1850B 5.0 Ah fits it." Straight on screen.

On every channel your customer uses

A voice note on WhatsApp listing 25 mixed items. Nuviaa transcribes it, identifies each product and puts the quote together.

A PIM with Makita, Bosch, Bahco and the rest

Power tools, hand tools, fixings, PPE and consumables. A technical catalogue with EN standards and certifications.

It loads manufacturer catalogues with AI

Upload the new Makita or Bosch season PDF. Nuviaa picks out the part numbers and maps them to your product tree.

Products and brands Nuviaa knows

Makita / Bosch / DeWalt power tools
Bahco hand tools
Hilti / fixings and fasteners
PPE and consumables

Common ERPs in the sector

SAPMicrosoft DynamicsSageNetSuite

Example conversation with Nuviaa

Andy · Northgate Maintenance

WhatsApp Business

Hi, I need a Makita DTD172 18V impact driver. Have you got one?

Hi Andy, let me look.

Makita DTD172RFE 18V (body, 3 Ah battery and charger): 7 in stock. On your trade pricing that comes to £130.

Anything else for the 18V? Tell me what you need.

A 5 Ah battery and a set of torx bits

Got it: BL1850B 5.0 Ah battery and a 25-piece torx bit set. Both in stock, £155 on your pricing. Order total: £285.

Shall I confirm that?

Yes, go ahead. Picking it up in an hour.

Order #6048 confirmed, ready at 11:00, £285 total. I will send the delivery note over on WhatsApp.

On this sample order

£130£285

You decide. You see everything.

Visibility
You get access to every conversation and can see how Nuviaa is handling your customers. Filter by customer, date or channel to find the ones you want to review.
Rules
Nuviaa is built to escalate to your team anything out of scope or whenever it detects it should hand off. You set the rules: what it handles, what it escalates and to whom.
Security
Architecture, data processing, permissions and retention are defined for each deployment. Security and GDPR requirements are validated before activation.

Common questions from the sector

Your team decides what to offer with each range, but Nuviaa does not drop in a fixed bundle: it asks what the customer needs, they dictate the list, and Nuviaa reads it back as part numbers for them to confirm before anything is processed. Each distributor decides what to offer based on the brands they carry.

Request a Nuviaa demo

Tell us about your project and we'll contact you to prepare the demo.

How the process works

01
You share your contact details
It will only take a minute.
02
We schedule a demo
We walk you through Nuviaa and focus on your use case.
03
You receive a tailored proposal
Adapted to your business, processes and volume.
04
We kick off the rollout
ERP integration, team training and launch.