How does it cope with the peak at the start of the heating or cooling season?

Nuviaa handles calls and WhatsApp messages in parallel, with no queue. Monday at 8am with fifteen installers waiting becomes fifteen simultaneous conversations. It applies the right pricing for each one, confirms real stock and closes orders. Your sales team stays on the large accounts while Nuviaa absorbs the peak.

Does it understand the units the trade actually uses?

Yes. A customer can ask for a "12,000 BTU" unit and Nuviaa resolves it as 3.5 kW, which is how the catalogue is set up. The same goes for each manufacturer's part numbering: ask for the TXC35C or the Sensira 35 set and you land on the same product.

Does it tell apart wall splits, multisplits, ducted units and cassettes?

Yes, because they are separate catalogue categories with their own attributes. If the customer describes the job rather than the product ("two bedrooms and a living room off one outdoor unit"), Nuviaa suggests the multisplit that covers that layout from the ones you carry.

Can it tell me which outdoor unit works with a given indoor one?

Only if that relationship is in the catalogue. When the PIM has the manufacturer's compatibilities loaded, Nuviaa uses them to confirm the pairing and flag it when it does not work. When they are not loaded, it hands the question to your team rather than guessing.

Nuviaa for HVAC and heating distributors

Nuviaa is the AI agent that serves your customers and knows the brands in the sector (Daikin, Mitsubishi, Vaillant, Worcester Bosch, Glow-worm) across your whole catalogue. It holds the context of each customer: it applies their pricing, remembers what they have bought before and answers straight away on stock, price, lead times, invoices and delivery notes. And when they order the main unit, it asks what fitting material they need, turns the list they dictate into part numbers with quantities, and shows it for them to confirm before closing the order.

Request a demo

What eats your team's time

A good part of the day goes on the same questions: the price of a boiler, whether a split is in stock, the lead time on a heat pump part or last month's invoice. That information is already in your ERP. Nuviaa answers it on its own so your team can get on with selling.

Built for how your business works

For your team and for your customers: installers, maintenance firms and consultants.

It automates your customers' enquiries

Stock on boilers, splits and cylinders; pricing per customer; lead time on a heat pump kit. What your sales team answers a hundred times a day, Nuviaa settles on the spot.

For example

Have you got the Worcester Bosch Greenstar 25i?
What is my price on the Daikin Sensira?
Send me last month's invoice
Where is my heat pump order?
How long for the boiler part?
Delivery note for Monday's cylinder

Conversational commerce for HVAC

Your customers buy boilers and splits by talking or browsing. Nuviaa asks what fitting material the job needs and turns their answer into an order, without leaving the chat, the call or WhatsApp.

It remembers every customer

It knows which boiler brand each one fits and suggests compatible alternatives. "I can see you already run the Vaillant ecoTEC, shall we stay with it?" comes up on screen.

On every channel your customer uses

They ring from the van, send a photo of the part on WhatsApp or ask from the web chat. The same AI on the phone, on WhatsApp and on web and mobile.

A PIM with Vaillant, Daikin, Mitsubishi and the rest

Boilers, splits, heat pumps, cylinders, underfloor heating. Products, brands, datasheets, EANs and technical compatibilities in one place.

It loads manufacturer catalogues with AI

Upload the new Daikin or Vaillant season PDF. Nuviaa reads it, pulls out the new part numbers and maps them to your categories.

Products and brands Nuviaa knows

Daikin / Mitsubishi / LG air conditioning
Vaillant / Worcester Bosch / Glow-worm boilers
Mitsubishi / Daikin heat pumps
Underfloor heating and heat recovery

Common ERPs in the sector

SAPMicrosoft DynamicsSageNetSuite

Example conversation with Nuviaa

James · Riverside Heating

WhatsApp Business

Morning, have you got a Daikin Sensira 3.5 kW for collection tomorrow?

Morning James, let me check.

Daikin Sensira TXC35C + RXC35C: 4 units in the warehouse. On your installer pricing that comes to £610.

Shall I get the fitting material ready? On this unit the line set is 1/4 and 3/8, so tell me how many metres and whether the bracket is wall or floor mounted.

4 metres, wall bracket, and add the wifi controller

Got it: 4 m of insulated 1/4 and 3/8 line set, wall bracket with anti-vibration mounts, 4 m of 16 mm condensate hose and an Onecta wifi controller. All in stock, £150 on your pricing. Order total: £760.

Shall I confirm that?

Yes, go ahead. Collecting at 8 tomorrow.

Done. Order #4821 confirmed, £760 total. Ready at the counter at 8:00 tomorrow. I will send the delivery note over on WhatsApp.

On this sample order

£610£760

You decide. You see everything.

Visibility
You get access to every conversation and can see how Nuviaa is handling your customers. Filter by customer, date or channel to find the ones you want to review.
Rules
Nuviaa is built to escalate to your team anything out of scope or whenever it detects it should hand off. You set the rules: what it handles, what it escalates and to whom.
Security
Architecture, data processing, permissions and retention are defined for each deployment. Security and GDPR requirements are validated before activation.

Common questions from the sector

Your team decides what to offer with each range, but Nuviaa does not drop in a fixed bundle: it asks what the job needs, the customer dictates the list with their own quantities and sizes, and Nuviaa reads it back as part numbers for them to confirm before anything is processed.

Request a Nuviaa demo

Tell us about your project and we'll contact you to prepare the demo.

How the process works

01
You share your contact details
It will only take a minute.
02
We schedule a demo
We walk you through Nuviaa and focus on your use case.
03
You receive a tailored proposal
Adapted to your business, processes and volume.
04
We kick off the rollout
ERP integration, team training and launch.